End of year (almost) update | Bedside Manners Pty Ltd

The first full-time year for me with Bedside Manners Pty Ltd has been a mix of all sorts of activities. We’ve explored a variety of directions and we’re very much looking forward to the new year. As we continue into the last two months of 2025, we’re reflecting on the year we've had and we're planning our activities for 2026. Please get in touch if you are interested in booking a bespoke workshop, engaging us for conversation analytic research, scheduling coaching, or requesting input into your communication curriculum.

Online modules + CPD

This year we launched three self-paced modules: An Introduction to Conversation, Communication in Healthcare Consultations, and Reflection for Improving Communication. These modules have been developed using an evidence base from analyses of real conversations. They are currently accredited by ACRRM and AMA CPDHome and we will seek new accreditations in the new year. They are available as a bundle at a reduced price for those working in healthcare. We are also delivering a 10-week asynchronous course on doing conversation analysis. This will be offered again starting early February 2016.

In person workshops

We have facilitated several bespoke in person workshops, including for RANZCO and SWSLHD. These workshops are designed with input from the organisers to ensure that the content and delivery are suited to the organisation's needs. We’ve already got more lined up for 2026, including workshops using recordings of real interactions to help people become adept analysts their own conversations. You can find a summary of our offerings here.

Expert advice for policy

I am now a member of the Communicating for Safety Advisory Committee for the Australian Commission on Safety and Quality in Health Care. It was a nice full circle moment having worked as a policy officer at the Commission while doing my PhD over 15 years ago to now being recognised for the expertise in healthcare communication that I have developed since that time. 

Coaching

We’ve had a great time coaching people who want personalised feedback on their communication skills. We’re considering different ways of expanding our offerings in this space, such as voice coaching to help people manage using their voices all day long. Get in touch to find out more.

Research

We’ve had the pleasure of working on research with teams at the University of Sydney and Macquarie University, providing expertise in the methodology of conversation analysis to their projects. We’ve already had some of that work accepted for presentation at the International Conference on Conversation Analysis in 2026. I have also continued adjunct PhD supervision during that time and have been working on papers from earlier research, including one recently accepted in Health Literacy and Communication Open. This means I started and ended my year with a publication in that journal! If you’re interested in research expertise in conversation analysis or healthcare communication, get in touch.

Outreach

We’ve continued to make connections with the medical community through other media, including Instagram and LinkedIn, and as an exhibitor and presentation prize sponsor for the first IMG Conference. I also appeared as a guest on the award-winning podcast How Humans Talk.

Thank you!

It’s a big thing starting a small business and I really want to say thank you for your interest in Bedside Manners as we continue to grow. If you want more regular updates, you can sign up to our monthly newsletter here.